Q1. How to apply for a change or return?
In order to simplify and speed up the process of delivering products for customers, Girl's Monday does not provide exchange service, we only accept return of products within period of 7 days .
If you need a different size for the same item, please place your order again.
After receiving goods which is not in the right size, please apply for return online within seven days and return the goods within following three days. Only refund will be possible, please refer to [Instruction on Return of Product
] operation instructions for the operation method of return service.
Q2. What is the meaning of return only, not exchangeable? How does it work?
In order to minimize the time taken for customers to receive the item, the method of returning the inappropriate/defective/wrong item is adjusted to “return only”.
If it is the right item, customers are encouraged to make a new order to shorten the amount of time for delivering.
If a new order is made due to a defective product or delivery mistake, Girl's Monday will refund the logistics cost of the previous wrong order.
Q3. Method of refund and refund period
1. Promo codes cannot be re-issued and are non-refundable. If you return an order which was placed using promo code and does not meet requirements for promo code, the final refund amount will be issued after deducting promo code amount.
2. If you have placed an order and received a “Giveaway” this should also be returned in case you want to return your order in full. If the net order value of the item(s) retained meets the requirements for "Giveaway" event, you may keep your “Giveaway”. If the net order value of the item(s) retained does not meet the requirements for “Giveaway” event, the value of the “Giveaway” will be deducted from the total refund.
3. To qualify for free shipping, the net order value after returns and cancellations needs to be equal to or above the required amount. If the net order value of the item(s) retained is below the required amount, the waived shipping fee will be deducted from the total refund.
Q4. What is online account?
The email account you log in to Girl's Monday member is equivalent to the online account (please check when entering email).
The member account and password are privacy of the members and are for personal use and enjoyment only by members. They cannot be borrowed, transferred or shared with others.
Once you have cancelled your paid order, you are required to contact our customer service for recording the return. The amount of refund after your return will be credited back into your online account as "Saved Payment Balance".
After you receive the email notification of the refund, please proceed to check the relevant information by logging in to the "My Account" on Girl's Monday website.
If you do not have purchase requirements for the time being, we advise that you complete the "Request for refund" to have the amount return to your bank account after receiving the refund into your Online account.
Please refer to the [Online Account] instructions for use to request for a refund.
Please allow up to 21 working days to process after submission.
Q5. Is it possible to make a new order with the refund amount?
If the refund for the returned items has not been processed, the amount for the new order made can not be deducted directly.
Q6. Under what circumstances that product is non-refundable?
1. Items purchased exceeding the period of seven days.
2. When returning, the accessories are not complete or the tag has been removed (please return all packaging accessories along with the product).
3. Products with obvious traces of use, damage or contamination, powder or makeup traces will not be accepted for returns.
4. Pierced jewelry, lingeries and socks are not refundable.
5. Modified products are not acceptable, such as embroidered, cut, printed, etc., Girl's Monday product not in its original states (please confirm the product before modifying).
6. Gifts are not refundable.
7. Not the case of defective items:
※When the product is washed, problems such as fading, shrinkage, dyeing, breakage, deformation, embellishment damage, rust, and pilling (caused by friction after use) are not included.
Please remember to wash it separately from other clothes for the first time. Do not use bleaching agent to soak the clothes.
※Pins, loose stitches, untrimmed thread ends, sew buttonhole, loose buckles, small stains (buttons, pendants, tailoring marks, non-stains) are not included.
※The products are manufactured in separate batches, there will be slight difference in color and size, the difference will be within 3cm.
※To remove the odor caused by commercial fabric dye, please dry it in a dry and ventilated space for 3~5 days.
※Color difference, uneven brush color, brush color might differ from the display photo on the official website. Difference in website pictures, material, texture, thickness and understanding are not included.
Q7. About the return handing rules of additional fare purchase
※If the total amount of purchase does not meet the amount listed for additional discount after refund, the discounted goods will be sold at original price.
※If the goods purchased are the same items as your additional purchase, when a return demand is generated, the goods of additional purchase will be the priority for return confirmation.
*Girl's Monday reserves the right to change these terms and conditions at any time without prior notice.*